Returns & exchange

Last updated: November 2026

• If a piece arrives damaged or wrong, tell us within 48 hours of delivery with an unboxing video and photos. We replace it free.
• Exchange for another design is possible within 7 days for unused pieces in original packing. Earrings and nose pins cannot be exchanged for hygiene reasons.
• Refunds for cancelled orders go back to the original payment method within 5–7 working days.

Please confirm the details with our team; these terms are a starting point and can be changed by the shop.